Lean Champion Knowledge Checks

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Each quiz takes about 3 minutes. Score 8/10 or more to earn a Badge of Honor from Dr. Lean Murali — and share it with your network.

Dr. Lean Murali
Session 01 Phase 0Foundations

Lean Six Sigma Overview

Lean, Six Sigma, the 8 wastes and the 5-step DMAIC roadmap — in plain English.

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Session 02 Phase 0Foundations

Voice of the Customer

Listen to customers, find the themes and turn their words into measurable targets.

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Session 03 Phase 0Foundations

Process Thinking

See work as a system — value-added vs waste, wait time, variation and the VA ratio.

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Session 04 Phase 0Foundations

AI Tools for Problem Solving

ChatGPT, Gemini, Claude and Manus — which tool for which job, and how to write a great prompt.

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Session 05 Phase 1Define

Project Charter

Write a strong problem statement, a SMART goal and clear scope — on one page.

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Session 06 Phase 1Define

SIPOC Diagram

See your whole process in one page — Suppliers, Inputs, Process, Outputs, Customers.

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Session 07 Phase 1Define

VOC Deep Dive

Go beyond surveys — affinity diagrams, focus groups and complaint mining to find what customers really mean.

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Session 08 Phase 1Define

CTQ Trees

Turn vague customer wants into measurable targets — need, drivers and CTQs with clear limits.

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Session 09 Phase 1Define

Kano Model

Know what customers expect, want and love — Must-Haves, Satisfiers and Delighters.

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Session 10 Phase 1Define

Stakeholder Analysis

Map who can help or hinder your project, find the real concern behind resistance and win support early.

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Session 11 Phase 1Define

Problem & Goal Statements

Say exactly what’s wrong with facts, not blame — and set a SMART goal everyone can measure.

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Session 12 Phase 1Define

RACI Matrix

Make every task someone’s job — who is Responsible, Accountable, Consulted and Informed.

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Session 13 Phase 2Measure

Process Mapping

See how work really flows — swim lanes, hand-offs, waits and rework loops.

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Session 14 Phase 2Measure

Data Types & Scales

Continuous vs. discrete, and the four scales. Know your data before you analyse it.

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Session 15 Phase 2Measure

MSA & Gauge R&R

Can you trust your numbers? Repeatability, reproducibility and how to read a Gauge R&R.

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Session 16 Phase 2Measure

Process Capability (Cp & Cpk)

Can your process meet the spec? Cp, Cpk, Pp and Ppk in plain English.

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Session 17 Phase 2Measure

Baseline Data Collection

Valid data without breaking the budget — sample size, sampling methods and operational definitions.

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Session 18 Phase 2Measure

Run Charts

Spot shifts, trends and odd runs over time — and stop reacting to normal ups and downs.

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Session 19 Phase 2Measure

Pareto Analysis

Focus on the vital few — the 80/20 rule, count vs impact, and drilling down.

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Session 20 Phase 2Measure

Histograms & Distributions

See the shape of your data — bell, skewed, two humps or a cliff — before you trust the average.

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Session 21 Phase 2Measure

DPMO & Sigma Level

Measure quality fairly — defects per million opportunities, sigma level and rolled throughput yield.

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Session 22 Phase 2Measure

Control Charts — Introduction

Signal or noise? I-MR and Xbar-R charts, control limits vs targets, and the four rules.

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