Lean Champion Knowledge Checks

Attended the live session?
Prove what you learned.

Each quiz takes about 3 minutes. Score 8/10 or more to earn a Badge of Honor from Dr. Lean Murali — and share it with your network.

Session 01

Lean Six Sigma Overview

Lean, Six Sigma, the 8 wastes and the 5-step DMAIC roadmap — in plain English.

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Session 02

Voice of the Customer

Listen to customers, find the themes and turn their words into measurable targets.

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Session 03

Process Thinking

See work as a system — value-added vs waste, wait time, variation and the VA ratio.

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Session 04

AI Tools for Problem Solving

ChatGPT, Gemini, Claude and Manus — which tool for which job, and how to write a great prompt.

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Session 05

Project Charter

Write a strong problem statement, a SMART goal and clear scope — on one page.

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Session 06

SIPOC Diagram

See your whole process in one page — Suppliers, Inputs, Process, Outputs, Customers.

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Session 07

VOC Deep Dive

Go beyond surveys — affinity diagrams, focus groups and complaint mining to find what customers really mean.

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Session 08

CTQ Trees

Turn vague customer wants into measurable targets — need, drivers and CTQs with clear limits.

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Session 09

Kano Model

Know what customers expect, want and love — Must-Haves, Satisfiers and Delighters.

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Session 10

Stakeholder Analysis

Map who can help or hinder your project, find the real concern behind resistance and win support early.

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Session 11

Problem & Goal Statements

Say exactly what’s wrong with facts, not blame — and set a SMART goal everyone can measure.

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Session 12

RACI Matrix

Make every task someone’s job — who is Responsible, Accountable, Consulted and Informed.

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Session 13

Process Mapping

See how work really flows — swim lanes, hand-offs, waits and rework loops.

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Session 14

Data Types & Scales

Continuous vs. discrete, and the four scales. Know your data before you analyse it.

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Session 15

MSA & Gauge R&R

Can you trust your numbers? Repeatability, reproducibility and how to read a Gauge R&R.

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Session 16

Process Capability (Cp & Cpk)

Can your process meet the spec? Cp, Cpk, Pp and Ppk in plain English.

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